Refund & Return Policy

At Masterpiece Edition, we value your satisfaction and aim to provide you with an exceptional shopping experience. Please review our Refund & Return Policy to understand our guidelines for refunds and returns.

1. Returns Eligibility:

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns are generally accepted within X days from the date of delivery.

2. Initiating a Return:

• To initiate a return, please contact our customer service team at [contact@masterpieceedition.com] within the specified return period. Provide your order number and a brief reason for the return.

3. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

4. Shipping the Return:

• Please ensure that the item is securely packaged. Include the RA number on the packaging. You are responsible for the return shipping costs, unless the return is due to a mistake on our part.

5. Inspection and Approval:

• Upon receiving the returned item, our team will inspect it for eligibility. If the item meets our return criteria, a refund will be processed.

6. Refund Process:

• Refunds will be issued to the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.

7. Non-Returnable Items:

• Certain items, such as personalized or custom-made products, may not be eligible for returns. Please check the product description for any specific return restrictions.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including shipping costs.

9. Cancellations:

• If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible before the order is shipped.

10. Contact Information:

• For any inquiries or assistance regarding returns and refunds, please reach out to our customer service team at [contact@masterpieceedition.com]. We are here to help.

11. Changes to the Policy:

• Masterpiece Edition reserves the right to modify or update this Refund & Return Policy at any time. Please check this page periodically for any changes.

Your satisfaction is our priority at Masterpiece Edition, and we appreciate your trust in us. If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to contact us.

This policy is effective from 02-28-2024 and is subject to change.